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EAST VILLAGE RESORT

Guest Stay Policy & Terms and Conditions

A Unit of Uniteem Ventures LLP

Welcome to East Village Resort! East Village Resort is a peaceful, nature-inspired private resort designed for families, couples and small groups seeking comfort, privacy and relaxation. To ensure a safe, enjoyable and memorable experience for every guest, we request all visitors to carefully read and follow the following stay policies.

1. CHECK-IN & CHECK-OUT POLICY

  • Check-in Time: 2:00 PM onwards.
  • Check-out Time: Before 11:00 AM.
  • Early check-in and late check-out are subject to availability, require prior management approval, and may incur additional charges.
  • Guests are requested to inform resort management in advance of any changes to their expected arrival time.
  • Guests must complete the registration formalities before occupying their rooms.

2. RESERVATION & PAYMENT POLICY

  • Reservations will be confirmed upon receipt of the agreed advance payment.
  • The remaining accommodation balance must be paid at the time of check-in.
  • Additional charges for food, barbecue, transportation and other services must be settled before check-out.
  • The booking amount, inclusions and applicable taxes will be communicated at the time of reservation.
  • Any additional guests or services beyond the confirmed booking may attract extra charges.

3. GUEST IDENTIFICATION & REGISTRATION

  • All adult guests must present a valid government-issued photo ID at check-in.
  • Guests must be at least 18 years old to make an independent reservation.
  • All guests must provide accurate information during registration.
  • Only registered guests are permitted to stay in the booked rooms.
  • Unregistered visitors are not permitted inside guest rooms.
  • Visitors entering common areas require prior management approval.

4. ROOM OCCUPANCY POLICY

  • The number of guests staying must not exceed the approved occupancy stated in the booking confirmation.
  • Additional persons are permitted only with prior management approval and payment of applicable charges.
  • Children must be accompanied by their parents or guardians.
  • Guests are not permitted to transfer their accommodation or booking to another person without approval.
  • Room allocation will be based on the confirmed reservation.

5. SWIMMING POOL POLICY

  • Swimming Pool Operating Hours: 9:00 AM to 7:00 PM.
  • Swimming outside the permitted hours is strictly prohibited.
  • The swimming pool is exclusively available to registered resort guests.
  • Children must be accompanied and actively supervised by a responsible adult at all times.
  • Guests must take a shower before entering the swimming pool.
  • Appropriate swimming attire must be worn.
  • Diving, running, pushing, rough play and other unsafe activities are prohibited.
  • Swimming under the influence of alcohol or intoxicating substances is strictly prohibited.
  • Food, glass bottles and beverages are not permitted inside the swimming pool.
  • Guests with infectious illnesses or open wounds should not use the swimming pool.
  • Guests must follow all swimming pool safety instructions.
  • Swimming is undertaken at the guest’s own risk. Guests are expected to exercise appropriate care and caution.

6. RESTAURANT & FOOD POLICY

  • Freshly prepared meals are available through the resort’s in-house restaurant.
  • Food is prepared based on confirmed guest orders.
  • Guests are requested to place meal orders at least 3–4 hours in advance.
  • Outside food is not permitted without prior management approval.
  • Guests are not permitted to use or access the resort kitchen.
  • Guests must inform the restaurant in advance about food allergies, dietary restrictions or special requirements.
  • Restaurant services are subject to operational availability.

7. NOISE, MUSIC & QUIET HOURS

  • Quiet Hours: 10:00 PM to 7:00 AM.
  • East Village Resort is located in a peaceful plantation environment surrounded by residential and village areas.
  • Loud music, shouting, excessive noise and activities disturbing neighbouring residents or other guests are strictly prohibited.
  • Bluetooth speakers and music systems may be used only at reasonable volume levels with prior management permission.
  • Guests must respect the peaceful environment of the property.
  • Resort management reserves the right to stop music or activities causing disturbances.
  • Guests must cooperate with instructions issued by management regarding noise control.

8. SMOKING, ALCOHOL & ILLEGAL SUBSTANCES

  • Smoking is strictly prohibited inside guest rooms.
  • Smoking is permitted only in designated outdoor areas.
  • Alcohol consumption, where legally permitted, must not create disturbances or unsafe situations.
  • Carrying, possessing, storing, consuming, distributing or supplying illegal drugs, narcotics or other prohibited substances anywhere within the resort premises is strictly forbidden.
  • Any unlawful activities may be reported to the appropriate authorities.
  • Guests engaging in prohibited activities may be required to leave the property, subject to applicable requirements.

9. JEWELLERY, CASH & VALUABLE BELONGINGS

  • Guests are responsible for the safe custody of their jewellery, ornaments, cash, mobile phones, laptops, electronic devices, travel documents and other personal belongings.
  • Guests are strongly advised not to leave valuable items unattended in rooms, balconies, common areas, swimming pool areas or parked vehicles.
  • Guests must ensure that their rooms are properly locked whenever they leave.
  • Resort management shall not be responsible for any loss, theft or damage to guests’ jewellery, cash, ornaments, electronic devices or other personal belongings during their stay.
  • Guests are responsible for ensuring the safe custody of their valuables at all times.
  • Any missing or stolen belongings should be reported immediately to resort management.

10. BONFIRE, BARBECUE & SPECIAL ACTIVITIES

  • Bonfire and barbecue arrangements require prior management approval.
  • Additional charges may apply depending on the arrangements.
  • Guests are not permitted to light fires or operate barbecue equipment independently without permission.
  • Bonfire and barbecue activities are subject to weather conditions and safety requirements.
  • Management reserves the right to restrict or cancel activities for safety reasons.

11. PARTIES, CELEBRATIONS & EVENTS

  • Birthday celebrations, private parties, group gatherings, professional photography and other events require prior management approval.
  • Decorations, event equipment and sound systems must be approved before use.
  • Loud music and activities disturbing neighbours are strictly prohibited.
  • Guests must ensure that events do not cause damage to resort property.
  • Additional charges may apply for special arrangements.

12. PROPERTY CARE & DAMAGE POLICY

  • Guests must handle resort furniture, appliances, linen and other facilities with care.
  • Any damage caused by negligence, misuse or deliberate acts may be charged at reasonable repair or replacement cost.
  • Guests are not permitted to move furniture, alter electrical fittings or interfere with resort equipment without permission.
  • Air conditioners, lights and electrical appliances should be switched off when leaving rooms.
  • Any accidental damage or maintenance issues must be reported immediately.

13. CHILDREN & FAMILY SAFETY

  • Parents and guardians are responsible for supervising children throughout their stay.
  • Children must not be left unattended near swimming pools, balconies, stairways, outdoor pathways or other potentially hazardous areas.
  • Children’s activities and use of play facilities must be supervised.
  • Parents and guardians are requested to ensure that children do not damage resort facilities or disturb other guests.

14. PLANTATION WALKS & OUTDOOR ACTIVITIES

  • Guests may enjoy plantation walks, village walks and other outdoor activities, subject to availability and access restrictions.
  • Guests must exercise caution while walking through plantations, gardens and uneven pathways.
  • Suitable footwear is recommended for outdoor activities.
  • Entry into restricted areas or neighbouring private properties without permission is prohibited.
  • Guests must not damage plants, crops, trees or disturb wildlife.
  • Guided activities may involve additional charges.

15. HOUSEKEEPING & ROOM MAINTENANCE

  • Housekeeping services are provided according to resort operating procedures.
  • Guests are requested to cooperate with staff during room cleaning and maintenance.
  • Additional towels, linen and other amenities are subject to availability and applicable charges.
  • Maintenance issues should be reported promptly.

16. PARKING & VEHICLE SAFETY

  • Private parking is available for registered resort guests, subject to space availability.
  • Vehicles must be parked only in designated areas.
  • Guests are responsible for securing their vehicles and personal belongings kept inside them.
  • Guests must drive carefully within the resort premises.
  • Any vehicle-related incident should be reported immediately to management.

17. CANCELLATION, REFUND & NO-SHOW POLICY

  • Cancellation and refund conditions will be communicated at the time of booking.
  • Bookings made through online travel agencies are subject to the applicable booking platform’s cancellation conditions.
  • Requests to change reservation dates are subject to availability and prior management approval.
  • No-show and early-departure charges will follow the agreed booking conditions.
  • Any eligible refunds will be processed according to the applicable booking terms.

18. SAFETY, EMERGENCIES & MEDICAL ASSISTANCE

  • Guests must follow all safety instructions displayed on the property.
  • Accidents, injuries, emergencies and suspicious activities must be reported immediately to management.
  • Doctor-on-call assistance may be arranged subject to availability.
  • Medical consultations, treatment and transportation may involve additional charges.
  • Guests must not interfere with electrical installations, fire safety equipment or restricted operational areas.

19. ENVIRONMENTAL RESPONSIBILITY

  • Guests are encouraged to conserve electricity and water.
  • Littering and improper waste disposal are prohibited.
  • Waste must be disposed of in designated bins.
  • Guests must respect the natural surroundings, plantation environment and neighbouring community.
  • Damage to plants, trees and other natural features is prohibited.

20. MANAGEMENT RIGHTS & POLICY VIOLATIONS

  • Resort management reserves the right to issue warnings or require guests to stop activities that violate resort policies.
  • Management may refuse admission or discontinue services in cases involving serious misconduct, unlawful activities, safety risks, violence, property damage or repeated violations of resort rules, subject to applicable requirements.
  • Guests must cooperate with reasonable instructions issued by authorised resort staff.
  • Any additional charges or refunds will be determined according to the booking conditions and applicable requirements.

21. ACCEPTANCE OF STAY POLICY

  • By confirming a reservation and checking in at East Village Resort, guests acknowledge the booking conditions and resort policies communicated to them.
  • All guests are requested to respect these rules to maintain a safe, comfortable and peaceful environment for everyone.

CONTACT & ASSISTANCE

EAST VILLAGE RESORT
A Unit of Uniteem Ventures LLP
Kallinkara, Thazhathoor P.O., Cheeral,
Sulthan Bathery, Wayanad, Kerala – 673595
Phone / WhatsApp: +91 7907313114
Email: eastvillageresort@gmail.com
Website: www.eastvillageresort.com

Thank you for choosing East Village Resort. We wish you a peaceful, safe and memorable stay.

Pause the world. Embrace the quiet.